Privacy Policy

Violinistix by Sue

Effective Date: August 26, 2026

Violinistix by Sue ("Violinistix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, submitting an inquiry, booking our services, or communicating with us.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

• Name

• Email address

• Phone number

• Mailing or billing address, when applicable

• Event and booking information

• Information submitted through inquiry or contact forms

• Payment or transaction-related information, when applicable

• Communication preferences

• SMS and other communication consent records

Event and Service Information

When you inquire about or book our services, we may collect information such as:

• Event date and time

• Event location

• Type of event

• Requested services

• Scheduling information

• Special requests or preferences

• Other information necessary to provide our services

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website usage information

• Referring pages

• Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests

• Provide quotes and information about our services

• Process and manage bookings

• Coordinate event details

• Send appointment, booking, scheduling, and event-related communications

• Provide customer support

• Process transactions and payments

• Maintain records of customer communications and consent

• Improve our website, services, and customer experience

• Send marketing or promotional communications when you have separately consented to receive them

• Maintain the security and integrity of our website and services

• Comply with applicable legal and regulatory requirements

3. SMS Messaging and Consent

Violinistix by Sue may offer SMS/text messaging for customers who voluntarily choose to receive communications from us.

Transactional and Customer-Care SMS

Customers may choose to receive non-marketing SMS messages concerning:

• Inquiries and quote requests

• Booking confirmations

• Event details and coordination

• Appointment confirmations and reminders

• Scheduling and rescheduling

• Service-related updates

• Customer support

Customers provide consent through an SMS opt-in form by entering their phone number and actively selecting the applicable SMS consent checkbox.

Marketing and Promotional SMS

Customers may separately choose to receive recurring marketing and promotional SMS messages concerning:

• Violinistix services

• Availability

• Special offers

• Promotions

• Announcements

• Business updates

Marketing SMS consent is collected separately from transactional/customer-care SMS consent.

Consent to receive marketing SMS messages is not a condition of purchasing or receiving services from Violinistix by Sue.

SMS consent checkboxes are optional and are not pre-selected.

Message Frequency

Message frequency varies depending on your interactions with Violinistix by Sue and the type of communications you have elected to receive.

Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to a message.

After opting out, you may receive a confirmation message acknowledging your request. You will no longer receive SMS messages covered by that consent unless you subsequently opt in again.

Help

For assistance with SMS communications, reply HELP to a message or contact us using the contact information provided in this Privacy Policy.

4. SMS Data Protection and No-Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that provide support services, such as customer service, may be permitted when necessary to provide our services.

All other use-case categories exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text messaging services as necessary to facilitate SMS communications.

We do not sell, rent, or share SMS opt-in information, mobile phone numbers, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

5. How We Share Information

We do not sell or rent your personal information.

We may disclose limited personal information to service providers that assist us in operating our business, including providers supporting:

• Website hosting

• Scheduling and booking

• Payment processing

• Customer relationship management

• Email communications

• SMS delivery

• Business operations and customer support

These providers may access information only as necessary to perform services on our behalf and are expected to appropriately safeguard the information they process.

As stated above, SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Understand how visitors use our website

• Analyze website traffic

• Remember preferences

• Improve website performance and user experience

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain business and transaction records

• Manage customer relationships

• Maintain communication and consent records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Information will be retained in accordance with applicable legal and business requirements.

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent for future communications

• Unsubscribe from marketing emails

• Opt out of SMS communications by replying STOP

• Ask questions about how your information is collected or used

You may contact us to exercise applicable privacy rights.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Violinistix by Sue is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services and SMS messaging program are intended for adults. We do not knowingly collect personal information from children under 13 through our website.

Participation in our SMS messaging program is intended for individuals 18 years of age or older.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technology.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our SMS practices, please contact:

Violinistix by Sue
Website: https://www.violinistix.com/